We want you to be entirely pleased with your order and the garment quality. If you have any issues with an order, we will accept returns under the following terms:
- Email firstname.lastname@example.org within 30 days of original order date with your order number, style number of the item you wish to return, and a brief description of the issue.
- All garments must be new, unwashed, and with original tags/packaging (as shipped)
- Customer will be responsible for return shipping cost; if exchanging, Rock-a-boy will ship exchanged garment according to our standard shipping policy.
- Upon return of the merchandise and our verification of its as-purchased condition, we will issue a refund to your account. Should an exchange be your preference, we will ship the exchanged item immediately.
If returns are made due to undeliverable packages there will be a restocking fee of 10% of the order total deducted from the refund amount. This is to cover the costs of shipping, which Rock-a-boy initially covers, when packages are not claimed by customers or incorrect address information is provided. We will attempt to re-deliver your package free of charge, but non-response will be subject to the 10% restocking fee.