Shipping Policy
$5 flat-rate shipping in the continental US every day. FREE US shipping on orders $50+
Alaska, Hawaii, and US territories $6 flat rate.
Shipping isn't a money-maker for us - we want it to be fair and reasonable. We've kept it close to or below actual cost (depending on where you live) to give you the best experience possible. Plus, we have a low minimum to get free shipping because we're like you - we hate exorbitant shipping fees!
We ship via USPS, both internationally and within the US.
International rates* vary by country, but we've tried to keep it reasonable for you, too. If your country does not show a shipping rate upon checkout, please email us at help@rockaboy.com to check to see if we ship to your country.
RUSH shipping:
US Priority shipping (2-3 day delivery) is $10 ($12 for AK, HI, and US territories)
US Priority Express shipping (1-2 day delivery) is $30 ($35 for AK, HI, and US territories)
Priority International* is $20 for Canada and $30 for most other countries (6-10 days for most countries).
Any rush/priority orders that are returned to us as undeliverable or are refused, will not be eligible for shipping cost refund. Only the product order will be refunded.
*International tracking information through USPS may be unavailable or limited, once the package leaves the United States.
Other policies:
- Orders over $100 will automatically be shipped with signature confirmation; this is to protect your purchase from being lost or stolen upon delivery.
- All orders will be processed and shipped 1-2 business days from your order date. Please take this time into account in addition to the shipping (transit) time. Orders may be canceled up until the time they ship (when you receive email confirmation of shipment).
- We cannot be responsible for packages lost, damaged, or stolen in transit, however we will partner with you and work with USPS to attempt to recover the package. We cannot refund an order lost, damaged, or stolen in transit.
- If a shipment is unclaimed (signature confirmation orders) or undeliverable due to incorrect address information provided by the customer, we will refund the order less a 10% restocking fee.